How To Build Highly Functional Teams
1. Team Building Copyright © 2015 Orren Prunckun. All Rights Reserved.
2. Importance of Professional Team Work… • 65% of failure in startup business is because of team issues. • Team work is a major part of working life. • Everyone has different skills, knowledge and perspectives. • Sometimes you don’t get to choose who you work with in the work force. • I have run this seminar 15+ times for both for-profits and not-for-profits with volunteer teams where they don’t have the incentive of working with people they like for pay.
3. What Are The Five Dysfunctions Of A Team?
4. What is a dysfunction? “Deviation from the norm in a way regarded as bad.”
5. What is a team? “A group of people who have come together to achieve a common result.”
6. The Five Dysfunctions Of A Team… 5 Road Blocks: 1. Absence of trust—unwilling to be vulnerable within the group. 2. Fear of conflict—seeking artificial harmony over constructive passionate debate. 3. Lack of commitment—feigning buy-in for group decisions creates ambiguity throughout the organization. 4. Avoidance of accountability—ducking the responsibility to call peers on counterproductive behaviour which sets low standards. 5. Inattention to results—focusing on personal success, status and ego before team success. Source: https://www.tablegroup.com/images/themodel.png
7. The Five Dysfunctions Of A Team… In other words: • Without trust there can be no conflict. • Without conflict there can be no commitment. • Without commitment there can be no accountability. • Without accountability there can be no results. • Results matter! Remember: A team is “a group of people who have come together to achieve a common result.” We’ll now remove those 5 road blocks… Source: https://www.tablegroup.com/images/themodel.png
8. What Is Trust?
9. “Confidence placed in a person from the building of rapport by saying what they will do and then doing what they said.”
10. Trust… When there is no trust, team members: • Conceals their weaknesses and mistakes. • Hesitate to ask for feedback or offer others help. • Make assumptions and jump to conclusions about other. • Hold grudges with team mates. • Fail to see others values. • Avoid team work. • Etc…
11. Rapport Script Helps you build trust and rapport quickly. 1. Hi, how are you? My name is X. Would you mind tell me your name because I’d like to know? 2. How is your day going? I love that piece of clothing you are wearing. What’s your connection to? 3. What’s your opinion on that? That’s sounds positive! 4. What do you say that and feel that way? 5. I’d love to follow up with you, here’s my number. Will you come say good bye before you leave? Are you really going to or are you just saying that to please me? Remember trust is “confidence placed in a person from the building of rapport by saying what they will do and then doing what they said.”
12. Personal History Helps you learn about your team mates in a low risk way via relating and empathising. 1. Answer the following: – Where did you grow up? – How many siblings do you have and where do you fall in the sibling order? – What was the most difficult, important or unique challenge of your childhood? 2. Share with your team. And/or 1. List 2 true facts and 1 fiction about you. 2. Get your team to guess which is which.
13. What Is Conflict In Teams?
14. “Being incompatible or clashing with team members.”
15. Conflict… When there is no conflict, team members: • Have boring and unproductive meetings. • Engage in politics and positioning. • Fail to get all opinions. • Attack team mates personally. • Ignore the hard conversations. • Etc…
16. Acceptable Behaviours Helps you know the rules of engagement beforehand. 1. Individually, list the behaviours the team will accept in during group discussion and debate. 2. Share and find common denominators and priorities within your group. 3. Write a list of 5 behaviours that represent the team as a whole. 4. Appoint 1 person to instigate for “conflict” and find the root cause of conflict in each future meeting.
17. What Is Team Commitment?
18. “Being dedicated to a group activity.”
19. Commitment… When there is no commitment, team members: • Have ambiguity about their goal. • Second guess each other. • Over analyse. • Fear failure. • Don’t balance talking and doing. • Etc…
20. Goals Helps you with clarity on what the team wishes to achieve. 1. Individually, write down your goals for the Mission. 2. Share and find common denominators within your group. 3. Write the common goals your team is committed to for the Mission. 4. Discuss and define deadlines.
21. What Is Team Accountability?
22. “Being responsible for a task or result on behalf of the group.”
23. Accountability… When there is no accountability, team members: • Accept mediocrity. • Miss deadlines and deliverables. • Resent team mates because of this. • Etc…
24. Roles Helps the team get comfortable giving actionable feedback to each other. 1. Individually, determine what roles are you best suited to? – Inside The Building. – Outside The Building. 2. Assign roles for the Mission based on who is best suited (aim for complimentary skill sets). 3. Discuss what your group will do if someone is not accountable.
25. What Are Results?
26. “Consequence, effect, or outcome of something for the group.”
27. Results… When there is no focus on results, team members: • Don’t do well at the task. • Loose attention and focus. • Get distracted. • Ultimately fail. • Etc…
28. Score Card Helps you have a way to measure progress and reward team members. 1. As a team discuss: – How you will know when you’ve reached your goal? – How will you keep track of progress toward your goal? – What kind of scoreboard that will help you see your progress and results? 2. Assign outcomes and outputs for each role. 3. Create a public scoreboard o reflect process. 4. Create results-based rewards for those who work well. 5. Sign a Code of Conduct.